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Booking &Payment

Payment is due before or at time of the session.

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Payment methods will be agreed at time of booking.

Cancellations

Please provide at least 24 hours notice if you need to cancel or reschedule.

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Late cancellations may still be charged.

Travel

All support meetings are at an agreed location at time of booking.

Responsibility

Clients remain responsible for their own website accounts and login details.

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CM Digital Support provides guidance and assistance but does not guarantee specific results.

Data & Privacy

Any information shared during sessions will be kept confidential.

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Privacy Policy

Last Updated: May 2026

At CM Digital Support, accessible from https://www.cmdigitalsupport.co.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information we collect, how we use it, and how we keep it secure in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

 

 

1. Who We Are (Data Controller)

CM Digital Support is the data controller responsible for your personal information. If you have any questions about this privacy policy or our data protection practices, please contact us:

  • Business Name: CM Digital Support

  • Location: Dundee, Scotland, UK

  • Email Contact: cmdigitalsupport@gmail.com

 

 

 

2. The Personal Data We Collect

We may collect, use, and store different kinds of personal data about you, which includes:

  • Identity Data: Your first name and last name when provided through our contact form.

  • Contact Data: Your email address, phone number, and any business details you supply.

  • Technical Data: Internet Protocol (IP) addresses, browser type, time zone settings, and basic analytics data about how you interact with our website.

 

 

 

3. How We Collect Your Data

We collect data from you using the following methods:

  • Direct Interaction: You fill out an enquiry or contact form on our website, email us directly, or call us for technical support.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and standard server tracking logs.

 

 

 

4. How and Why We Use Your Information (Lawful Basis)

Under the UK GDPR, we must have a legal justification to process your personal data. We use your information for the following reasons:

  • To Perform a Contract: To answer inquiries, provide project quotes, and deliver our web design or 1-on-1 technical coaching services.

  • Legitimate Interests: To improve our website performance, ensure site security, and respond to user feedback.

  • Consent: Where you have explicitly opted-in to receive promotional updates or newsletters (which you can opt-out of at any time).

 

 

 

5. Data Sharing and Third Parties

We value your privacy and do not sell, rent, or trade your data to third parties. We only share information with trusted operational service providers who help us run our business, such as:

  • Our website hosting and platform provider (Wix ,Ionos).

  • Analytics providers (such as Google Analytics) to monitor traffic.

  • Professional email and communication tools.

All third-party partners are required to respect the security of your data and treat it in accordance with UK law.

 

 

 

6. Data Retention

We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting obligations.

  • Inquiry Data: Kept for 12 months if no contract is signed.

  • Client Data: Kept for the duration of our business relationship plus any statutory tax reporting periods required in the UK.

 

 

 

7. Your Data Protection Rights

Under UK data protection laws, you have specific rights regarding your personal information, including:

  • The Right to Access: You can ask for a copy of the personal data we hold about you.

  • The Right to Rectification: You can request that we correct any inaccurate or incomplete information.

  • The Right to Erasure: You can ask us to delete your personal data under certain conditions.

  • The Right to Object/Restrict: You can object to us processing your data or ask us to restrict how we use it.

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If you wish to exercise any of these rights, please contact us at our email address above. We will respond within one calendar month.

 

 

 

8. How to Complain

If you have any concerns about our use of your personal information, you can make a formal complaint to us directly using our contact details.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK independent authority established to uphold information rights:

  • ICO Website: https://www.ico.org.uk

  • Helpline: 0303 123 1113

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